Solitaire City Lite Upgrade Problem
So apparently, going by all the 1 star ratings people have been giving Solitaire City Lite on iTunes recently, there appears to be a problem with
the latest v3.00 upgrade where it doesn't get past the loading screen anymore. This appears to happen mainly on iPad 1s running iOS 4.2.1 and if you
just want to get the game up and running again then please upgrade your device to iOS 5 through iTunes. However, I'd like to get this fixed properly and if you're willing
to help then please read on. First of all, thanks for visiting my official support page. Nothing constructive comes from ranting and raving on iTunes and giving
1 star ratings as I have no way to reply. I don't even bother looking at my Apps' ratings and comments on iTunes anymore because there's nothing more frustrating than
people spouting their hate and not being able to reply. If you want to get a bug fixed then I need to communicate with you via e-mail and ask you questions, so you've come to the right place !
I've installed Solitaire City Lite v3.00 on every single device I own and on every device accessible to me via friends and family and it works fine on all of them. I've had e-mails
from about 20 different people reporting the problem and the majority of them are using iPad 1s running iOS 4.2.1. I've had a couple of people reporting the problem on
iPhone 4 and one or two reporting they were running iOS 3.2.2. I've had reports from several of these people saying that the problem went away when they upgraded their
device to iOS 5. Unfortunately my iPad 1 is running iOS 5 and Apple won't allow anyone to downgrade back to iOS 4 (not even developers). If you're experiencing this
problem and would like to help and you're fairly handy with computers then please use the contact form at the bottom of this page to offer assistance. What I would like
to do is send you a download link where you can grab a Beta Test version of Solitaire City Lite with some changes I've made and you can install it on your iPad and see
if the changes I've made fix the problem. You would need to e-mail me your iPad's UDID (which is a number that uniquely identifies your device).
I need your iPad's UDID because I have to send you a file that authorizes my test build to be used on your device. To send me your UDID, connect your iPad to your
computer and open iTunes. Then click on your iPad in the Devices list then click on Serial Number which whill switch it to Identifier (UDID). Then select Copy from
the Edit menu and then you can Paste it into the form at the bottom of this page.
If all this sounds complicated then please don't offer to help, but if you're okay with this and you'd like to help then please send your UDID and I'll get back to you.
Unfortunately, it looks like the problem is never going to get fixed unless someone helps out as I just can't find an iPad that has this problem and for some reason,
the probem isn't generating any crash logs that are sent to Apple so I have no idea what's causing it. Thanks !
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| Frequently Asked Questions ..... |
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How do I report a bug in Solitaire City ?
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How do I upgrade to the latest version of Solitaire City ?
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How do I re-install Solitaire City ?
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After I've entered my name for the hi-score tables, the buttons remain on the screen and won't go away.
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How do I select a different solitaire game ?
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Do I need an internet connection to play or can I play offline too ?
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How do I play music from my iTunes music library while playing Solitaire City ?
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I just bought the game and launched it by touching its icon and it just displays the title screen and then returns to the iPhone's home page.
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When playing Klondike, I want to move two or three cards but the game only lets me move an entire column or the uncovered face up card.
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| How do I upgrade to the latest version of Solitaire City ? |
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To check to see if you have the latest version of Solitaire City installed on your
device, choose the App Store icon on your iPhone or iPod Touch's home page: |
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Then press the Updates button in the bottom right hand corner of the App Store screen.
The icon will display a number in a red circle if an update is available for any of your installed Apps:
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| How do I re-install Solitaire City ? |
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You should only attempt to completely re-install Solitaire City if you are having a serious problem such as it being unplayable due to a bug that puts the
game into an endless loop for example, and can't be fixed any other way. To re-install, you first have to delete the App which means you'll lose all
your game data such as personal best hi-scores and statistics. To delete the App, hold the Solitaire City icon on the iPhone's home page
for 2 seconds. When the icons start wiggling, press the X on the Solitaire City icon to delete the App and its data from your device.
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Once you have deleted the Solitaire City App from your device, go to the App Store on your iPhone or iPod Touch, choose the Search icon and then
type Solitaire City into the search box. If you have iOS 5 installed on your device then just press the Install button to re-download, otherwise
"Buy" the App again. As long as you "Buy" using the same iTunes account login details that you used to originally purchase, then Apple will let you
download the App again for free. There'll be a nervous few seconds while your device connect to Apple's servers when it looks like you're being charged,
but as long as you've used the same iTunes account then eventually a message will appear on screen reassuring you that the download will be free.
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| After I've entered my name for the hi-score tables, the buttons remain on the screen and won't go away. |
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This seems to happen if you've played Solitaire City for a long period of time without quitting out of the App. When you press your device's Home button to close the App, it's
actually still hanging around in the background in a sleep state so it can restart quickly next time you're ready to play. If the hi-scores buttons are stuck on the screen when you play
then you need to quit the App completely and restart it. To do this, quickly press you devices Home button twice. A bar of App icons will appear at the bottom of the screen.
Find the Solitaire City icon by swiping left and right, and then press it for 2 seconds until it starts wiggling. Then press the red - sign on the icon to quit the App. After that,
you can start Solitaire City again and all will be well.
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| How do I select a different solitaire game ? |
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From the hi-scores screen, press the "Settings" button in the top left hand corner of the display. Then in the "Current Game" group,
you'll see the name of the current game and under that the rule number. Touch either of those to change the game type or rule number.
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| Do I need an internet connection to play or can I play offline too ? |
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No you don't need an internet connection to play Solitaire City. It's great fun to just play and try to beat your own personal best hi-scores. However, if
you are connected to a Wi-Fi or cellular network then hi-scores from players all around the world are downloaded to your device and it can be quite addictive
trying to beat their scores and see your name in lights next to your country's flag.
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| How do I play music from my iTunes music library while playing Solitaire City ? |
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To listen to music while playing Solitaire City, you should first quit out of the App, then start your music play list in the normal way. Then start the
Solitaire City App again and play some games. Your music will play uninterrupted in the background. You will still hear the games sound effects while
music is playing and you can adjust the volume of the sound effects or turn them off completely from Solitaire City's Settings screen.
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| I just bought the game and launched it by touching its icon and it just displays the title screen and then returns to the iPhone's home page. |
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We're aware of this problem on the new iPhone 3GS in Solitaire City Deluxe v1.41 and earlier and Solitaire City Lite v1.30 and earlier. It appears to happen the
most when you have Landscape Lock turned On in the Settings screen so please don't force the game to start up in Landscape mode until we've fixed the bug and newer versions are available in the App Store.
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| When playing Klondike, I want to move two or three cards but the game only lets me move an entire column or the uncovered face up card. |
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Klondike game Rules 7 to 12 are identical to Rules 1 to 6, except you are allowed to move as many cards as you like in a face up column. Rules 1 to 6 only let
you move an entire column (or the lower uncovered face up card of course).
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Windows Mobile
