Solitaire City Support for iPhone/iPad/iPod touch

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Before you submit a bug report, please try rebooting your device by holding down the sleep button for 2 seconds and then powering down with the red slider. This usually fixes any weirdness that you might be experiencing and doesn't just apply to Solitaire City, but any App that's giving you problems. Rebooting usually does the trick!
Frequently Asked Questions .....
How do I report a bug in Solitaire City ?
How do I upgrade to the latest version of Solitaire City ?
How do I re-install Solitaire City ?
After I've entered my name for the hi-score tables, the buttons remain on the screen and won't go away.
When I submit a score to the global hi-score tables, it always gets deleted immediately.
How do I select a different solitaire game ?
Do I need an internet connection to play or can I play offline too ?
How do I play music from my iTunes music library while playing Solitaire City ?
I just bought the game and launched it by touching its icon and it just displays the title screen and then returns to the iPhone's home page.
When playing Klondike, I want to move two or three cards but the game only lets me move an entire column or the uncovered face up card.
 How do I upgrade to the latest version of Solitaire City ?
To check to see if you have the latest version of Solitaire City installed on your
device, choose the App Store icon on your iPhone or iPod Touch's home page:
App Store
Then press the Updates button in the bottom right hand corner of the App Store screen.
The icon will display a number in a red circle if an update is available for any of your installed Apps:
App Store Updates
 How do I re-install Solitaire City ?
You should only attempt to completely re-install Solitaire City if you are having a serious problem such as it being unplayable due to a bug that puts the game into an endless loop for example, and can't be fixed any other way. To re-install, you first have to delete the App which means you'll lose all your game data such as personal best hi-scores and statistics. To delete the App, hold the Solitaire City icon on the iPhone's home page for 2 seconds. When the icons start wiggling, press the X on the Solitaire City icon to delete the App and its data from your device. Delete App
Once you have deleted the Solitaire City App from your device, go to the App Store on your iPhone or iPod Touch, choose the Search icon and then type Solitaire City into the search box. If you have iOS 5 installed on your device then just press the Install button to re-download, otherwise "Buy" the App again. As long as you "Buy" using the same iTunes account login details that you used to originally purchase, then Apple will let you download the App again for free. There'll be a nervous few seconds while your device connect to Apple's servers when it looks like you're being charged, but as long as you've used the same iTunes account then eventually a message will appear on screen reassuring you that the download will be free. App Store
 After I've entered my name for the hi-score tables, the buttons remain on the screen and won't go away.
This seems to happen if you've played Solitaire City for a long period of time without quitting out of the App. When you press your device's Home button to close the App, it's actually still hanging around in the background in a sleep state so it can restart quickly next time you're ready to play. If the hi-scores buttons are stuck on the screen when you play then you need to quit the App completely and restart it. To do this, quickly press your devices Home button twice. A bar of App icons will appear at the bottom of the screen. Find the Solitaire City icon by swiping left and right, and then press it for 2 seconds until it starts wiggling. Then press the red - sign on the icon to quit the App. After that, you can start Solitaire City again and all will be well. Delete App
 When I submit a score to the global hi-score tables, my score always gets deleted from the Daily and Weekly tables.
Make sure the clock on your device is set to the correct time.
 How do I select a different solitaire game ?
From the hi-scores screen, press the "Settings" button in the top left hand corner of the display. Then in the "Current Game" group, you'll see the name of the current game and under that the rule number. Touch either of those to change the game type or rule number.
Settings Changing Game
 Do I need an internet connection to play or can I play offline too ?
No you don't need an internet connection to play Solitaire City. It's great fun to just play and try to beat your own personal best hi-scores. However, if you are connected to a Wi-Fi or cellular network then hi-scores from players all around the world are downloaded to your device and it can be quite addictive trying to beat their scores and see your name in lights next to your country's flag.
 How do I play music from my iTunes music library while playing Solitaire City ?
To listen to music while playing Solitaire City, you should first quit out of the App, then start your music play list in the normal way. Then start the Solitaire City App again and play some games. Your music will play uninterrupted in the background. You will still hear the games sound effects while music is playing and you can adjust the volume of the sound effects or turn them off completely from Solitaire City's Settings screen.
 I just bought the game and launched it by touching its icon and it just displays the title screen and then returns to the iPhone's home page.
We're aware of this problem on the new iPhone 3GS in Solitaire City Deluxe v1.41 and earlier and Solitaire City Lite v1.30 and earlier. It appears to happen the most when you have Landscape Lock turned On in the Settings screen so please don't force the game to start up in Landscape mode until we've fixed the bug and newer versions are available in the App Store.
 When playing Klondike, I want to move two or three cards but the game only lets me move an entire column or the uncovered face up card.
Klondike game Rules 7 to 12 are identical to Rules 1 to 6, except you are allowed to move as many cards as you like in a face up column. Rules 1 to 6 only let you move an entire column (or the lower uncovered face up card of course).
 
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Okay, here's the important bit. Please describe the bug in detail and try to give specific instructions on how to repeat the problem at this end. You need to describe exactly what to do in order to repeat the problem, otherwise we can't fix it. It's no use just saying "the game quits to the home screen" because we'd have spotted something that obvious and fixed it by now. A much more informative bug report might read something like this .... "when playing Klondike Rule 1, if I grab a column of ten cards or more and drag them off the bottom of the screen, the game freezes". So, when you discover one of those nasty bug things, instead of immediately filling in a vague bug report in a rage, please spend a few more minutes playing the game again and trying to figure out exactly what steps are needed in order to repeat the problem consistently. If the bug can be repeated easily at this end then it'll be fixed very quickly. If you send a blunt message saying "the game crashes" then it's going straight in the trash.
Solitaire Games
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